ANUROOP Returns & Cancellations

Did not like the cloth you had shopped? Changed your mind after receiving your order? No Worries. We respect the fact that many a times you buy a piece of cloth but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever. We value your money and we will not like you to waste your money in buying a product which you will never use. And hence, we offer a very simple 3 step return policy to our customers. A coupon code equivalent to the returned product value will be shared for your future purchase.

If you wish for your refund to be processed to the original payment mode, you can state so in your email to us. The payment shall be refunded to the original payment mode with applicable deductions as stated in the sections below after your return.

Below are the 3 steps for returning your ANUROOP purchases.

  • Inform: You need to share the name and image of the product via email at info.anuroop@gmail.com within 48 hours from the time you receive your product. We will then approve your return request and then the next step follows.

  • Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box. The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

  • Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refunds policy.

Cancellation of your order:

  • Every order is generally fulfilled within 24 hours of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse. For COD orders, we will call you for order confirmation before shipping. Prepaid orders cancelled before shipping will be refunded as per customers choice of receiving a refund-coupon-code or refund in your original payment mode. (5% deduction as PG charges)

REFUND POLICY  

    Mode of Refund

    • Refund will be issued as a credit in the form of coupon code. The coupon code is a single time use only and cannot be applied again to any other order. The coupon code has no validity and can be used any time for your future purchases.

      If you wish for your refund to be processed to the original payment mode, you can state so in your email to us. The payment shall be refunded to the original payment mode with applicable deductions as stated in the sections below after your return.

    Applicable Deductions

    • In case of order returns, 5% towards the payment gateway charges will be deducted from the transaction amount before refund in addition to the deductions towards shipping charges detailed below.
    • In case of non-acceptance of prepaid orders, a total of ₹250 plus applicable taxes will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse. Additionally, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
    • For prepaid orders where the shipping charges were waived off as part of any offer/or free shipping, ₹125 plus applicable taxes towards the shipping from our warehouse to the customer will be deducted while processing refund.
    • For COD orders, actual charges incurred towards the shipping from our warehouse to the customer will be deducted while processing refund.
    • Any refund coupon code of the previous order, if applied to a new order which is not accepted by you, will lead to expiry of the coupon code and cannot be used again. Please ensure COD / prepaid orders placed using coupon codes are accepted by you.
    • In case of non-receipt of order confirmation and/or non-fulfillment of orders by us, for any online prepaid transactions, where the amount is deducted from your card/wallet, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.

    Eligibility

    • All products sold under our website are eligible for return against a credit of coupon code. 
    • Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹125 plus applicable taxes shipping cost.
    • Items which are not informed for returns within 48 hours / not received by us within 5 days, are not eligible for returns. 
    • All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given. 

     

    Note: We do not accept return on stitched products as the products are custom made.

    Refund Time

    • Coupon code/Refund to original payment mode will be processed within 3 working days from the day we receives the returned products or the confirmation of cancellation of the orders. 
    • The coupon code issued as refund will only be applicable for use if you do not apply any other offer code while placing a new order. 
    • A customer cannot apply more than one coupon code while placing an order and hence orders that are placed using the refund coupon code will not be able to apply any offer coupon code.